Privacy Policies

In compliance with Law 1581 of 2012 and Decree 1377 of 2013, of Colombia Republic, the following INFORMATION PROCESSING POLICY is made known to the Holders of Personal Data:

The personal data provided by the User (owner of the personal data) is collected mainly to: a) carry out all activities intrinsic to the commercial or commercial activity carried out by FRONTERA TRAVEL; b) carry out marketing and sale of the products and services offered by FRONTERA TRAVEL; c) make notifications of new services or products that are related to those already contracted or acquired; d) carry out any complementary or auxiliary activity necessary for the provision of the services offered; e) Evaluate the quality of the services provided.

MAIN DEFINITIONS: For the purposes of this INFORMATION PROCESSING POLICY, the highlighted words will have the meaning granted by Law 1581 of 2012 and Decree 1377 of 2013 or current law.

RIGHTS OF THE PERSONAL DATA HOLDER: The User (holder of the personal data) will have the following rights: a) To know, update and rectify their personal data in front of those responsible for the treatment or those in charge of the treatment (FRONTERA TRAVEL). This right may be exercised, among others, against partial, inaccurate, incomplete, fractional data that is misleading, or those whose Treatment is expressly prohibited or has not been authorized; b) Request proof of authorization granted to the Data Controller except in cases expressly excepted by law. Proof of authorization will not be required in the case of b.1.) Information required by a public or administrative entity in the exercise of its legal functions or by court order; b.2.) Data of a public nature; b.3.) Cases of medical or sanitary emergency; b.4.) Processing of information authorized by law for historical, statistical or scientific purposes; b.5.) Data related to the Civil Registry of Persons; c) Be informed by the Data Controller or the Treatment Manager, upon request, regarding the use that has been made of their personal data; d) Present complaints to the Superintendency of Industry and Commerce for violations of the provisions of this law and the other regulations that modify, add to or complement it; e) Revoke the authorization and / or request the deletion of the data when the Treatment does not respect the principles, rights and constitutional and legal guarantees. The revocation and / or suppression will proceed when the Superintendency of Industry and Commerce has determined that in the Treatment the Responsible or Person in Charge have incurred in behaviors contrary to this law and the Constitution; f) Free access to your personal data that has been processed; g) The other purposes determined by those Responsible in the process of obtaining Personal Data for its Treatment, in order to comply with legal and regulatory obligations.

Requests, complaints, claims and inquiries of all kinds related to personal data must be submitted in writing, either through a document located at Calle 87 No. 10-93 Bogotá DC, Colombia or by email to the following address: info @ Fronteratravel.co

Requests, complaints, claims and inquiries of all kinds related to personal data will be answered within fifteen (15) business days after receipt of the request.

This Policy is effective as of 06/01/2015. The Personal Data that is stored, used or transmitted will remain in our Database, based on the criteria of temporality and necessity, for as long as necessary for the purposes mentioned in this Policy, for which it was collected.